With the amount of information available growing exponentially, everyone is feeling the strain of information overload—especially customers and employees. Kat Kollett, Senior Director of Strategy, argues we can offer support around scope, opacity, urgency, and even emotional load by being more empathetic.
Cognitive empathy is the ability to perceive and understand the feelings of another.
We can help alleviate overwhelm with good customer experience, employee enablement, and employee support—reflecting client and employee needs and continually adapting to address their concerns.
Leaning into the “intelligence” of AI can help alleviate some overwhelm. But we must create space for curiosity and care—the work that only humans can do.
Chaos is a catalyst. It points us to the best opportunities to make a difference for others, and it can be the inspiration for innovation.